SAP Knowledge Base Article - Preview

2504741 - SuccessFactors Mobile app crashes when user logs in [SF MOB]

Symptom

  • When a given user tries to log in the mobile app, the app crashes before reaching the user profile;
  • When a given user tries to log in the mobile app, the profile is accessible, but no values or modules are displayed/populated on the screen; 
  • When a given user tries to log in the mobile app for the first time, the License Agreement page is not launched (as expected).


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Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Mobile all versions

Keywords

mobile app, sf app, successfactors app, crash, user login, user cannot log in, unable to log in, login issue, mobile app issue, successfactors mobile issue , KBA , LOD-SF-FWK-MOB , Mobile Application , Problem

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