SAP Knowledge Base Article - Public

2503772 - SAP Jam Personal Feed not showing new update notification or showing inaccurate notification

Symptom

  • SAP Jam Personal feed not showing update notifications, or, showing incorrect new update count.

Reproducing the Issue

Keeping SAP Jam open on multiple browser windows and/or devices simultaneously and monitor Personal Feed from any one window.

Cause

Having SAP Jam open on multiple windows/devices leads to ‘Session Stealing’. It gets treated as multiple sessions being active for the same user and they conflict with each other while showing new updates on the personal feed, leading to missing/inaccurate notification.

Resolution

To get accurate update notifications on SAP Jam Personal Feed, SAP Jam should be open on only one browser window/device.

Keywords

  • "missing notification"
  • "incorrect notification"
  • "personal feed"
  • "multiple session"
  • "multiple tab"
  • "wrong notification"
, KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions