SAP Knowledge Base Article - Public

2502972 - How to edit the Nudge email notification

Symptom

  • How to change default e-mail text for overdue to-do's in Manage My Team Tile?
  • How to edit the Nudge email notification?

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Home page > Manage My Team tile
  2. Click Nudge option for employees under my team tile

Resolution

There are two ways of editing the nudge e-mail notification:

Option #1: Via Nudge feature

  1. Go to Home page > Manage My Team tile
  2. Click Nudge option for employees under my team tile
  3. Edit the content (subject and description) of the e-mail as per your requirement 
  4. Click send

Option #2: Via 3-tier language

  1. Go to admin center > manage languages
  2. Download default labels (for the language the user is using)
  3. Open the CSV and search for all the Keys that have "nudge" on it
  4. Edit the label and import the file again

As an example, one of the label involved would be "HOME_MYTEAMTILE_NUDGE_BODY_HEADER".

For information on how to work with 3-tier language, please refer to KBA 2576546 - Working with Manage Language Feature - Platform

Keywords

nudge notification, e-mail template, HOME_MYTEAMTILE_NUDGE_BODY_HEADER, manage my team tile, 3-tier language, todo, to-do, , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HXM Suite all versions