SAP Knowledge Base Article - Public

2502819 - Unable to search for users in Data Retention Management tool

Symptom

I have created a permission role which gives users the permission to create and approve purge requests. When these users navigate to the tool and search for users, no users will appear
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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • BizX Platform

Reproducing the Issue

  1. Navigate to Data Retention Management
  2. Create New Purge Rule
  3. Purge Inactive User
  4. Select a single user
  5. Type users name - no users will appear

Cause

Although the users have the permission granted to create and approve purge requests, this does not grant them the permission to search for users. Additional permissions are required.

Resolution


Users need to be granted the permission for Manage users also via RBP to be allowed search for users
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Note: You can search users in Data Retention Management via their Username.

Keywords

KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-DRM , Data Retention Management , How To

Product

SAP SuccessFactors HXM Suite all versions