SAP Knowledge Base Article - Public

2502589 - Modify IT Contact Information in C4C

Symptom

How to modify information of IT contact in the Service Control Center work center.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Go to Service Control Center work center
2. Select Contacts Details view
3. Select IT contact and click on Edit
4. Make changes eg Email ID, Phone number and etc
5. Click Save

Cause

IT contact information can not be changed in Service Control Center Work Center.

IT contact changes can only be done from respective employee master data.

Resolution

To Edit information of IT contact follow below steps :


1. Go To Administrator Work Center
2. Select Employees View
3. In Show Active Employee and find 'Employee Name'
4. Select the Employee and click on Edit
5. Enter all the details and Click on Save and Close

Below Screenshot will explain above steps :

Employee Edit.jpg

Once the above steps are followed and Email ID is maintained, IT Contacts has to subscribe for Cloud System Notification Subscriptions (CSNS) to receive notifications sent from SAP.

Cloud System Notification Subscriptions application allows SAP Cloud Customers to configure, customize, and subscribe to the SAP Cloud Service notifications.

Within Cloud System Notification Subscriptions, you can set your preferences for which types of notifications you would like to receive in case of planned and unplanned downtimes as well as customer communication notifications. You can manage the existing subscriptions, add new ones, and set notification recipients.

  • Manage the existing subscriptions for each cloud service in your portfolio.
  • Add and configure new subscriptions to receive notifications most relevant for you.
  • See and edit the notification recipients for each cloud service individually (given the super admin rights).

IMPORTANT NOTE:

  1. For IT contacts it is mandatory to subscribe for CSNS once the Email ID is maintained under contact type else customer will not receive any notifications from SAP.
  2. User who have S-User ID can access CSNS.
  3. Customer can access CSNS from  SAP ONE Support Launchpad or Cloud Availability Center or CSNS Direct Link.
  4. CSNS is designed as Self Service, so the customer will have to maintain it or remove it from their end.

See Also

  • KBA 2900069 - How S-Users can manage their own Cloud Notifications in the CSNS - SAP ONE Support Launchpad
  • KBA 2896942 - How Super and Cloud Administrators manage Cloud Notifications for other users in the CSNS - SAP ONE Support Launchpad

Keywords

IT Contact, Change IT Contact, Contact Change, Service Control Center, Contacts View, CSNS ,receive notifications  , KBA , modify it contact , change it contact in c4c , it contact email id change , change employee email id , it contact , change it contact , edit it contact , SRD-CC-CC , Control Centre , LOD-CRM-EMP , Employee , LOD-CRM-ACC , Account , SRD-CC-CI-CCS , Service Control Center , How To

Product

SAP Cloud for Customer add-ins all versions