SAP Knowledge Base Article - Public

2501296 - Onboarding Isn't Picking Up Files from SFTP - Onboarding 1.0


  • The Delta User Sync Report is sent SFTP, but Onboarding is not Picking up the file
  • Files are stucked in file path: /ONB/inbound in SFTP

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Logon to SFTP
  2. In the ONB Folder, select Inbound
  3. View the Delta Sync files


In this scenario, the File Name was incorrect:

Delta Issue.png


The Delta User Sync File naming should be as follows:

  • <ONB Account ID>_Delta_User_Sync.csv
  • <ONB Account ID>_User_Sync.csv
  • <ONB Account ID>_Permission_Sync.csv


sf, success factors, OBD, ONB, on boarding, Permission Sync, Foundation Import, Ad Hoc Report, adhoc , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To


SAP SuccessFactors Onboarding all versions