SAP Knowledge Base Article - Public

2501296 - Onboarding Isn't Picking Up Files from SFTP - Onboarding 1.0

Symptom

  • The Delta User Sync Report is sent SFTP, but Onboarding is not Picking up the file
  • Files are stucked in file path: /ONB/inbound in SFTP

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Logon to SFTP
  2. In the ONB Folder, select Inbound
  3. View the Delta Sync files

Cause

In this scenario, the File Name was incorrect:

Delta Issue.png

Resolution

The Delta User Sync File naming should be as follows:

  • <ONB Account ID>_Delta_User_Sync.csv
  • <ONB Account ID>_User_Sync.csv
  • <ONB Account ID>_Permission_Sync.csv

Keywords

sf, success factors, OBD, ONB, on boarding, Permission Sync, Foundation Import, Ad Hoc Report, adhoc , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding all versions