The Rollback Publishing button is disabled and Publish button does not trigger any action when you select Publish on custom catalog
Reproducing the Issue
- Go to Product Portfolio work center
- Select view Catalogs
- Show Catalogs to Be Published
- Custom Catalog will be displayed
- Select Publish button
No action triggered
When end user triggered publishing, same catalog was locked by another user which caused the process to halt in between.
Please note that there are many business objects involved in this process and one of the object got stuck in an inconsistent state which is responsible for changing the status and triggering background job for publishing catalog.
Due to this, publish action did not work and moreover since the catalog status is Failed, rollback is also not allowed.
You can import the entire data to a new catalog and use the new one and delete this old catalog.
Catalog,Custom Catalog,Catalog import failed , KBA , catalog , custom catalog , rollback publishing , publish failed , locked by , AP-CCM , Catalog Content Management , Problem