SAP Knowledge Base Article - Public

2499769 - No Approval Notification for Sales Document

Symptom

You submitted a Sales Document, e.g. Opportunity, for approval, but the approver did not receive an approval notification.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go the to Sales work center;
  2. Go to the Opportunities view;
  3. Open Opportunity XYZ (XYZ represents the opportunity ID);
  4. Press Actions -> Submit for Approval;
  5. There is no notification for the approver.

Cause

The approver does not have the necessary accesses to approve the opportunity.

You can check following the steps below:

  1. Go to the Administration work center;
  2. Go to the Business Tasks Management view;
  3. Search for Business Tasks generated for Opportunity XYZ;
  4. Select the Business Task generated;
  5. Open the Application Log ABC (ABC represents the Application Log ID);
  6. You see the below messages:
  • Summary: 1  users failed to pass the authorisation check;
  • Employees without sufficient access rights for the item;
  • No employee has sufficient access rights.

Resolution

You need to provide Read and Write Access to the approver for the Opportunity XYZ.

  1. Go to the Administrator work center;
  2. Go to the Business Users view;
  3. Select User ABC (ABC represents the approver's user's ID);
  4. Press Edit -> Acess Rights;
  5. Go to Access Restrictions tab;
  6. Maintain Read and Write Access to the view Opportunities.

Keywords

Missing, not received , KBA , SRD-CC , Cross Components , LOD-CRM-OPP , Opportunity Management , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions