SAP Knowledge Base Article - Public

2498721 - Candidate is Appearing in the Wrong Onboarding Process - Onboarding 1.0


  • Candidate imported into Onboarding is in the wrong process
  • A candidate was Initiated from Recruiting but ended up in the wrong process in Onboarding

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SucessFactors Onboarding 1.0

Reproducing the Issue

  1. Initiate a candidate from RCM, or Import the candidate directly into Onboarding
  2. Go to Onboarding
  3. Select the Process you sent the candidate in, and the candidate is not there
  4. Look at your other process and view the candidate there


  • When there is more than one Process, a process filter must be added in Super Admin so the candidates go into the correct process.

Super Admin.PNG

  • When searching candidate data in Super Admin, the Key JobReqCountry isn't found

Manage HRData.PNG

  • Candidate did not match the condition for the process


  1. In Onboarding > Settings > Data Dictionary > RX part of the Data Dictionary
  2. Add a new field called JobReqCountry > Data Type String
  3. Proceed to the JobReq part of the Data Dictionary > Select Field
  4. Search for the Key & move it to the Right


  1. In Admin Center > Onboarding Integration Setup > Job Requisition
  2. Find the Requisition & map that Key to the field Job Country


  1. Finally, ensure Country is selected in the Job Requisition


  1. Now, each time Onboarding is initiated in that Requisition, the candidate will go into the correct process because they now meet the condition
  2. For Importing the New Hire, ensure you have you custom Key added to UserArea part of the XML


Important: In case there are any other filter the in the process candidate shoul met the condition. (this is case sensitive)


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SAP SuccessFactors Onboarding all versions