SAP Knowledge Base Article - Public

2497836 - Remove IT contact from Service Control Center


Removing IT Contact from Service Control Center.


SAP Hybris Cloud for Customer and SAP Business ByDesign.


IT contact changes can only be done by Key user.

To remove IT contact from the service control center please follow below steps :

1. Go to Service Control Center work center
2. Select Active Contacts view
3. Select the Contact which you want to remove
4. Click on Remove assigned contact

Below Screenshot will help you to understand above steps.

 IT contact.png

Note: User who is assigned to service control center can do the changes with respect to IT contact or other mentioned contacts in the Service control center.



IT contacts, Remove IT contacts, Remove contact assignments, contact details. , KBA , LOD-CRM-LA , Live Activity , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions