SAP Knowledge Base Article - Public

2497137 - [SF MOB] - Offer Approval on mobile is not updated realtime once approval was declined and sent again


On mobile, there is a delay to receive the offer approval after it was declined and sent again.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Go to Recruiting -> Select a job req with candidates on the Offer Status
  2. Click on the number of candidates
  3. On the upper right side, click on Take Action -> Offer -> Offer Approval
  4. Click on Edit Offer Detail and fill up the required fields
  5. Add Approvers
  6. Click on Send for Approval
  7. Approve the Offer approval via mobile (use the SF mobile account of the 1st approver)
  8. Once done, use the SF mobile account of the 2nd approver
  9. Look for the Offer Approval for candidate and add a comment and decline through mobile
  10. Repeat steps #1-7


On Bizx, the offer approval is happening in realtime; however on mobile the approval is not updated in real time.


This is an Expected Behavior.

Currently the Mobile App is caching the ToDo data for 10 minutes and a delay will be noticeable before the update is visible for the next approver.

See Also

  • 2081532  - Offer Approval - Recruiting
  • 2345268  - Offer Detail - Implementation Tips & Tricks from Support - Recruiting Management
  • 2421384  - What are the supported approvals in SAP Successfactors Mobile?
  • 2082206  - What can I do with the Recruiting Mobile feature? - Recruiting


  • MOB-17835
, KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem


SAP SuccessFactors Recruiting all versions