SAP Knowledge Base Article - Public

2496473 - Public Profile loads continuously but the menu is not getting displayed


Public Profile menu loads continuously with application error


  • SuccessFactor employee profile

Reproducing the Issue

1. Application error pops up when clicking on "My Employee File".
2. Public Profile loads continuously but menu does not display.


1. The application error is displayed in instances where EC V2 is enabled since some <tab-element > sections are missing in Succession Data Model.

2. For EC V2 enabled instance, the labels are needed for the EC pages, like Personal Information.


  • Public profile
  • Application error
, KBA , LOD-SF-EP-ADM , Roles & Permission / Directory search , Problem


SAP SuccessFactors HXM Core all versions