SAP Knowledge Base Article - Public

2494950 - Mashup Login Autentication Error in App


You created a Mashup that request an external authentication to show information in the Mashup.

In the Hybris Cloud for Customer Extended App when you try to access this Mashup it shows a blank page or error message: ‘Failed to open document, You don’t access to this document’.

Reproducing the Issue

  1. Go to the view ABC (ABC is the view where you crated the mashup).
  2. Now you can see the Mashup is blank or shows error mesage: 'Failed to open the document, You don't have accessto this document'.


This is a system limitation. The mashup is using form authentication. Unfortunately this cannot be supported by the Extended App.


This is a system behavior. This is part of published limitation list for Extended Edition:  "External authentication used by HTML mashups".

You can find this documentation in


KBA , SRD-CC , Cross Components , Product Enhancement


SAP Cloud for Customer add-ins all versions