SAP Knowledge Base Article - Preview

2494404 - Cannot send incident to SAP - Solution Manager

Symptom

  • Cannot send New incident to SAP
  • SAP Collaboration 'Send to SAP' button greyed out
  • SAP Collaboration 'Send to SAP' button disabled

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager all versions

Keywords

Send to SAP, PPF Actions, Partner Determination, ITSM, button greyed out, new incident, option disabled, option inactive, grayed out, greyed, disabled, Action Profile, AI_CRM_CPY_PROCTYPE, transaction type , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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