SAP Knowledge Base Article - Preview

2493803 - PDF File is Not Opening on Android Device - SF App


  • PDF file is not loading when accessing the course from SF App on Android device and just stays on Content Structure Page.
  • We would like to just launch the PDF file without wrapper in the content object we have selected the Launch Method as AICC but didnt enable the Use Wrapper option.
  • We have also tried to user Launch Method as Browser and it still doesnt load.


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP SuccessFactors Learning
  • SAP SuccessFactors Mobile


SAP SuccessFactors Learning all versions ; SAP SuccessFactors Mobile all versions


Launching, PDF, SF App, does not load, icontent server, Android, file launch issue, success factors, LMS, Droid, Google. , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

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