SAP Knowledge Base Article - Public

2493059 - Default filters in Tile based Dashboards are not getting updated

Symptom

When an admin changes the default filters for a tile based Dashboard, the changes don't reflect for certain users.

Environment

SAP SuccessFactors HCM Suite

  • Dashboards and Tiles

Reproducing the Issue

  1. Create a Tile based Dashboard and define default filters (Example: dataset).
  2. Share the Dashboard with users X, Y and Z.
  3. Login as user X and verify the Dashboard is available.
  4. Make changes to the default filters in the Dashboard
  5. Login as user X again.
  6. The filters haven’t changed.
  7. However, the Dashboard’s data has changed based on the new filter values for users Y and Z.

Cause

When an end user changes / sets the filter values in a Tile Based Dashboard, the system saves the user’s preferences for better user experience.
As a result, changes done to the default filters by the admin does not reflect for users who have already edited / set the filters in the Dashboard.
This behaviour is expected.

Resolution

Only changes done to the Dashboard's core will refresh the end user's preferences.
A work around that can be applied with this logic is:

  1. Edit the Tile based Dashboard.
  2. Add another tile or remove an existing tile.
  3. Save the Dashboard
  4. Revert the action performed in step 2.
  5. Save the Dashboard again.
  6. In case of Tiles end users should make necessary changes to the Filter or a new Tile should be created with and shared with the users.

Keywords

Tile, based, Dashboard, default, not saving, updating, user, admin, tile, dashboard, builder, save, enable, all, users, end , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem

Product

SAP SuccessFactors HXM Suite all versions