SAP Knowledge Base Article - Public

2492733 - Service level agreements (SLA) for SAP Analytics Cloud customers

Symptom

You might have questions like:

Environment

  • SAP Analytics Cloud

Resolution

  • Release plans / schedule:
    • Quarterly or bi-weekly updates based on your release cycle. See 2728183 and https://support.sap.com/maintenance-windows.
    • Every time a new version is deployed, SAP publishes official content documenting new changes and functionalities. See Product Updates and Plan.
    • You can find a complete list of updates and new changes to SAP Analytics Cloud from the application's Help Center. Log on to your system and select the help / question mark icon (?) and click What's New.
  • Release Notifications:
    • Version updates are expected during a predefined maintenance window. See section 4. Maintenance Windows for SAP Cloud Services in the SLA for SAP Cloud Services document for more specific information on dates and times (APJ: Saturday 3 pm UTC  / Europe: Saturday 10 pm UTC / Americas: Sunday 4 am UTC).
    • A system message indicates that the system is under maintenance.
    • An informational bar (banner) may also appear in the application before and after the update notifying users about upcoming updates and system downtime.

NOTE: If you require detailed SLA information specific to your individual system, please reach out to your Account Manager (AE) or Customer Experience Manager (CEM) as this request is out of scope of Product support. Please see 2706322 - What is Support – What is Consulting: Cloud Solutions.

See Also

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Product

SAP Analytics Cloud 1.0