SAP Knowledge Base Article - Public

2490773 - Time Accounts not visible on Manage Time Off page

Symptom

Existing employees time account does not show up on Time Accounts portlet of Manage Time Off page

TimeAccount_1.png

TimeAccount_MTO.png

Environment

  • SAP SuccessFactors Employee Central
  • v12 UI

Reproducing the Issue

1. Go to Manage Data then search for Time Account then go to the employee's time account to verify that the account exists for the employee.

2. Navigate to My Employee Files page of the employee then go to Manage Time Off page. In Time Off portlet, Account Details shows "There are no time accounts for this user"

Cause

Time Off for Leave of Absence setting is enabled along with Time Off feature which is not supported.

NOTE: Time Off for Leave of Absence MUST only be enabled when not using Time Off to manage your vacations, PTO, and other absences.

ManageEmployeeCentralSettings.png

Resolution

Disable Time Off for Leave of Absence from Admin Center > Manage Employee Central Settings if feature is enabled.

If this is not enabled, grant permission for the option in role-based permissions. (See KBA 2273973)

 

See Also

2273973 - Provisioning 2.0 - How to Enable Manage Employee Central Settings Feature

2318854 - Employee Central - Time Off

 

Keywords

There is no time accounts for this user, time accounts, Manage Time Off, Time Off, Time Off for LOA, Manage Employee Central Settings, v12 , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions