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2490488 - Timeout error during upgrade by SUM in phase MAIN_SHDRUN/STOP_SHDI_FIRST

Symptom

Phase MAIN_SHDRUN/STOP_SHDI_FIRST in SUM fails with below error.

    ******

    1EETQ399 SYSTEM MANAGER: STOP of mandatory instance <instance_no> on server <server_name> has failed
    1EETQ399 Last error code set is: Process <SUM_Directory>abap/exe/sapcontrol exited with 2, see '<SUM_Directory>abap/log/SAPup.ECO' for details
    1EETQ204 Upgrade phase "STOP_SHDI_FIRST" aborted with severe errors

    ******

More Details can be found in log at <SUM_Directory>/abap/log/SAPup.ECO

    SAPup.ECO

     =====

    EXECUTING /nfsmnt/appl-sap-install/a666261/SUM/abap/exe/sapcontrol -prot NI_HTTP -host <hostname> -nr <Instance_No> -function StopWait 300 10

    15.06.2017 18:23:39
    Stop
    OK

    15.06.2017 18:28:39
    StopWait
    FAIL: Timeout

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Environment

SUM on LINUX

Keywords

MAIN_SHDRUN/STOP_SHDI_FIRST, SUM, Upgrade,Timeout,Fail,StopWait , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CST-STS , Startup Service , Problem

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