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2490379 - Compensation Eligibility Rules Issue (Error: could not access: personalInfo; Since missing instance of personalInfo)

Symptom

Customers are receiving the following error message when they apply the Eligibility Rules in Compensation:

Eligibility Rules cannot be applied because of error: com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.compensation.util.exception.CompensationEJBException: Got error when executing rule for user: 1472877, rule external code: Comp_StartDate, [ERROR CODE]: ERROR_RULE_EXPRESSION, [ERROR INFO]: [Error: could not access: personalInfo; Since missing instance of personalInfo]

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Successfactors Compensation

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions

Keywords

Eligibility Rules Personal Information Employee Central Effective Dated Entities , KBA , LOD-SF-CMP , Compensation Management , Problem

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