SAP Knowledge Base Article - Public

2490125 - Learning permissions for ORD

Symptom

  • Learning domain in ORD is empty
  • Admin Domains such as "Curriculum Item Status" and "Scheduled Offerings Registration" are missing in ORD
  • User Domains such as "User Curriculum Item Status" and "User Scheduled Offerings Registration" are missing in ORD
  • Admin sees "Role based security prevents the viewing of this component." when checking report

Environment

  • SAP SuccessFactors HXM Suite
  • Report Canvas on Detailed Reporting

Reproducing the Issue

  1. Go to ORD > Detailed Reporting
  2. Expand the Learning domain
  3. No domain available
  4. domain missing.png

 

  1. Go to ORD > Detailed Reporting
  2. Expand the Learning domain
  3. User or Admin domains missing
  4. domains.png

Cause

  • LMS configuration is not complete in ORD
  • The user does not have ADMIN Workflows permission for Adhoc Reports in LMS
  • The user does not have USER Workflows permission for Adhoc Reports in LMS
  • The BizX/Learning user ID does not match the Learning admin ID

Resolution

  • For LMS configuration not complete in ORD please refer KBA 2302065.

  • If the user cannot see ADMIN LMS domains follow the steps below:
  1. Go to Admin Center > Learning Administration
  2. In LMS page go to System Admin > Admin Management > Search for the user > View the user > Assigned role> and check the Role ID assigned to the user
  3. Then go to System Admin > Security > Role Management > search for the role and check if it has Ad Hoc Reports permission
  4. The role must have Ad hoc Reports permission. If it does not have you can edit the role or create a new one and assign to the user.
  •  If the user cannot see USER LMS domains follow the steps below:
  1. Go to Admin Center > Learning Administration
  2. In LMS page go to People > Users
  3. Search for the user > View the user > View All> and check the Role assigned to the userThen go to System Admin > Security > Role Management > search for the role and check if it has Ad Hoc Reports permission
  4. The role must have Ad hoc Reports permission. If it does not have you can edit the role or create a new one and assign to the user.
  • The BizX/Learning user ID does not match the Learning admin ID
  1. Go to Admin Center > Learning Administration
  2. In LMS page go to People> Users 
  3. Search for the user and check the user ID
  4. Then go to System Admin > Security > Administrators >
  5. Search for the admin then check and compare the admin ID with the user ID.

Keywords

Learning domain ORD empty Admin Domains missing Online report designer User, admin, user, permission, Role based security prevents the viewing of this component, ORD Report Output not viewable , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-LMS , Learning Management System , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-LMS-ORD , Online Report Designer , How To

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Workforce Analytics all versions