SAP Knowledge Base Article - Public

2488139 - Problem Adding Slots to Scheduled Offerings in SuccessFactors Learning

Symptom

  • When trying to add slots under the Scheduled Offering Registration, after adding the Organization ID and applying changes, the changes do not apply and the slots are not added
  • This is problematic as users will not be properly enrolled into affected Scheduled Offerings due to slots not being able to be added to Scheduled Offerings

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Registration > Add Slots

Registrations.png

  1. Add organization id and try saving the slot

Plot.png

  1. When clicking on Wave the slot isn't saved and no error is seen

Cause

  • The default registration status used when creating the scheduled offering was removed from the affected LMS instance
  • When trying to add slots at a later time, the system does not accept it as the registration status was not available

Resolution

The registration status deleted from the instance needs to be added back in order to resolve the issue

Example:

  • "ENROLL" is the default registration status initially used, which had been removed from the affected instance
  • Although there is a registration status named "ENROLLED", it is not the default registration status used when creating the offering. It was created by admin later
  • Therefore, "ENROLL" status needs to be added back into the system

Keywords

SF, success factors, LMS User Registrations, enrollment , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions