You have configured the automatic process Learning Expiration to send Overdue Notifications and users and supervisors are receiving the notification with the same Subject (on the e-mail that the recipient receives). You desire to have different subjects for users and supervisors.
SuccessFactors Learning Management System - Notifications
Reproducing the Issue
- On the Learning Administration, navigate to System Admin > Configuration > Notification Templates
- Search and edit the ApmTrainingOverdue
- Click on Messages tab
- You will notice that there is only one Subject field available, as per below screenshot.
The ApmTrainingOverdue notification template is designed to have only one Subject, therefore it does not support a different subject to supervisor.
ApmTrainingOverdue, Notification Template, Subject, Supervisor, separate subject , KBA , LOD-SF-LMS-NOT , Notifications , Problem