SAP Knowledge Base Article - Public

2487296 - Error Message Distribution channel or sales organization Missing While creating New Manual Customer Invoice.


You receive the error message: "Distribution channel or sales organization missing" while creating a new manual customer invoice.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. In the Common Tasks select New Manual Invoice.
  3. Enter the Account details.

The system displays the following error message: "Distribution channel or sales organization missing".


The sales unit selected in the manual invoice is XYZ. (XYZ represents the organizational unit). The organizational unit XYZ is only activated as a sales unit (sales) in the Functions tab in the Org Structures. The organizational units in the hierarchy above are also not activated as a sales organization. Hence the system is not able to determine a sales organization for the sales unit.


  1. Go to the Organizational Management work center.
  2. Select the Org Structures view.
  3. Search for organizational unit XYZ.
  4. Select org unit XYZ or any other org unit above.
  5. Click the Edit button and navigate to the Functions tab.
  6. Enable Sales Organization and Save.
  7. Activate your changes.

The sales organization for the sales unit can now be determined in the new manual invoice.


KBA , AP-PRP , Purchase Request Processing , How To


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