SAP Knowledge Base Article - Preview

2486957 - Mobile fingerprint / touch ID authentication not working when using Multiple Profile feature [SF MOB]

Symptom

  • Fingerprint / touch ID authentication not working when using multiple profile feature in SAP SuccessFactors Mobile app
  • Only the first user can use the fingerprint in the SF app
  • The SF app is requesting for Password after the fingerprint


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Environment

SAP SuccessFactors Mobile

Product

SAP SuccessFactors Mobile all versions

Keywords

fingerprint,  touch id, mobile app, sf mobile app, multiple profile, Biometric, Technologies , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

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