- You are using SAP Customer Relationship Management integrated with a 3rd party CTI
- Ocassionally, when the agent tries to change the workmode from Ready to Not Ready, the change is not possible and error "Cannot Set Work Mode "3"; external system error" is seen
- Hitting the "Reset CTI" does not make a difference
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
CTI, Workmode, error, IciUserInterface, Workcenter, Reset CTI, IciErrorCodes, currentWorkmode, IciUserInterface, unsubscribe, General error on switch, ExecutionFailed , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.