When you try to add an existing WebEx account to an Instructor, the following error happens:
- The user account could not be created on WEBEX VLS Server. Please try again later or note the error and contact your VLS administrator.
VLS Error: TelePresence session type is not supported.
Reproducing the Issue
- Go to System Admin --> Learning --> Instructors and create a new (or open an existing) Instructor.
- Click on VLS Settings
- Enter an existing WebEx account to associate with the Instructor ID
- The error will happen
Telepresence feature is not supported for LMS.
Please uncheck OneTouch TelePresence Options in WebEx administration:
VLS Error, VLS, TelePresence, not supported, WebEx , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-VLS , Virtual Learning System , Problem