SAP Knowledge Base Article - Public

2484665 - Header fields are missing in people profile

Symptom

Header fields (i.e. Photo,username,title,department,division.location) are missing in people profile

Image/Data in this KBA is from SAP internal systems,sample data or demo systems.Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors People Profile

Reproducing the Issue

When the user access the people profile the header fields are not displayed for the user.

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Resolution

In order to add fields to the header you will need to perform the following steps.

  1. Go to Configure People Profile
  2. Click on general settings 
  3. Then click on Configure Header Fields and enable the fields you want to display 
  4. Save

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 After selecting and saving the fields will be available in the header, as showed below. But besides this configuration the user must have view permission in the field to see them.

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Note: "Display Name" is displayed by default in the header of people profile and this cannot be disabled.

See Also

2208147 - People Profile Configuration Tool - SuccessFactors Employee Profile

Keywords

People profile not displaying header fields, username , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , Problem

Product

SAP SuccessFactors HXM Suite all versions