SAP Knowledge Base Article - Preview

2483287 - CRM IC: You want to know which agent inbox buttons are available in the result list and how they work


  • You do not know how to configure the toolbar of your agent inbox
  • You want to understand the available toolbar buttons of agent inbox and its corresponding function
  • Next Item button forces edit mode



  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP enhancement package for SAP CRM all versions


Next Item, Interact, Display, Edit, Preview, Reserve , KBA , CRM-IC-UNI , Agent Inbox , Problem

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