SAP Knowledge Base Article - Preview

2482653 - Contact Center Chat Client does not work when using HTTPS protocol


  • You are using the example Chat Client provided with SAP Contact Center
  • The client does not work when the "https" protocol is used
  • When using the HTTP protocol, all works well
  • Chat Portal logs show the following errors:
    • ERR> SoapException: Chat Server not available Area:System Error:3 Retry:False Fault:
    • EXC> <detail><IciErrorCodes xmlns:xsi="" xmlns:xsd="" xmlns="urn:IciEventInterface"><areaCode>1</areaCode><errorCode>3</errorCode><errorText>Chat Server not available</errorText><errorRetry>false</errorRetry></IciErrorCodes></detail>



SAP Contact Center


SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Chat client, DMZ, Chat portal, Internet Chat, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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