- Since SP8 (Hot Fix 18.104.22.168 - SAP Note 2358932) only embedded images can be used in outgoing emails (no URL source allowed)
- KBA 2348771 describes the possibility to embed or attached BASE64 encoded images using a reply template
- This is working well in some e-mail client for the end recipient but for other clients like Gmail the images appear with a red X and the image is only shown as attachment
- SAP Contact Center 7.0 Support Pack 8 with Hot Fix 22.214.171.124
- SAP Contact Center 7.0 Support Pack 9
CDT, IMG, Broken image, Email, Embedded, red x, encoded images, BCM, Contact Center, Outlook, Gmail, e-mail, embedding , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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