SAP Knowledge Base Article - Preview

2481690 - Troubleshooting for Business Process Operations Detail List errors in SAP Solution Manager 7.1 & 7.2

Symptom

Within SAP Solution Manager 7.1 or 7.2, attempting to display the Detail List for an alerting or analytics monitoring object fails with one of the following behaviours occurring:

  • The SAPGUI window opened for the managed system is blank.
  • The SAPGUI window opened for the managed system requires user login credentials to access.
  • The SAPGUI window opened for the managed system displays a SAP Start Screen.
  • The alert details of the monitoring object after upgrading to 7.2 is missing the metric description and link to alert details URL.
  • For IDOC Monitoring, the message "No data available - use "All Idocs" button to retrieve current status" is displayed in the detail list when opened.
  • For customer exits configured for Business Process Monitoring, the detail list fails to display in the managed system.
  • In the WEBGUI opened for the "Launch Detail Analysis for System XX:CLNT" link in the Alert Inbox the URL that opens points to Solution Manager instead of the Managed System and the monitoring object is an Application monitoring object (for the rest of the objects the detail list will open in Solution Manager).

Alternatively, one or more of the above behaviours occur when accessing the detail list for an active analytics key figure via the Detail Analysis function within Business Process Analytics.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, BPMON, BPO, BPM, DETAIL LIST, Alert Details, SSF/PTAB, SM_BPM_DET, TRUSTED_RFC,  S_TABU_DIS, SAP_MANAGED_BPOANA_ALL, URL Generation Framework, ALERT_DETAILS_SM, ALERT_DETAILS_ST, IDOC, IMIDOC, no data available, All IDocs, Detail analysis, key figure, Business Process Analytics, Customer Exit, Blank. , KBA , SV-SMG-MON-BPM-MON , Monitoring , SV-SMG-MON-BPM , Business Process Operations , SV-SMG-MON-BPM-ANA , Analytics , Problem

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