SAP Knowledge Base Article - Public

2481654 - Org Chart - matrix manager info visible even when "Hide matrix manager info" option is selected

Symptom


matrix manager reports are visible in the Basic Org Chart even when ""Hide matrix manager info in V12 Org Chart"" option is selected under Admin Center -> Org Chart Configuration -> Basic Org Chart

Environment


SAP SuccessFactors HXM Suite

Reproducing the Issue

  • under company info/Basic Org Chart we are able to see all reports , direct reports and matrix manager reports under display option
  • we have not defined any matrix manager in the UDF - hence we would like to hide the matrix manager option under display
  • the option "hide the matrix manager option v12 org chart" is selected
  • matrix manager reports still showing in the Org Chart

Cause


This is expected behavior

Resolution

Example:

Manager A has matrix reports B and C - so I am able to see that A is a matrix manager for B and C in the V12 Org Chart. However, suppose A also has a direct report D, and D has a matrix manager X. If you check the box "Hide matrix manager info in V12 Org Chart" you should not be able to see that D has a matrix manager X unless you navigate to X to see that D is a matrix report of X. If you uncheck that box, you would see on the org chart node for D a button that says "+1 Matrix manager" which allows you to see a list of D's matrix managers. This is the only thing that checkbox would hide.

orgchart_hide_matrix_2017-05-06_15-37-53.png

hide option selected.png

When the option is not selected we do see "+1 Matrix Manager":

hide option NOT selected.png

See Also

Keywords

Org Chart,Basic Org Chart,Matrix Manager,Matrix reports,Admin tool,Org Chart Configuration , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-SCM , Succession Management , Problem

Product

SAP SuccessFactors HXM Suite all versions