SAP Knowledge Base Article - Public

2481336 - Time Stamp Error during New Employee Step - Onboarding


When the New Hire fills panels during New Employee Step the following error occurs:

"An error has occurred. Please  return to the home page  to continue accessing your account. If the error still appears, close the browser and re-start Onboarding..."


SAP SuccessFactors Onboarding - All Versions

Reproducing the Issue

  1. Start New Employee Step
  2. Fill up information in some panels and click Next
  3. Get the error.



This type of errors have many and different causes linked to panel configuration.

In this example the error is linked to Country picklist.

The country picklist was set from wrong section (Global Database)



To resolve the issue select Country picklist from Table Mapped database.


If at any sytage user gets similar error when filling up a panel, please go trough all fields to check configurations and data type.

See Also

2439969 - Error - The parameter 'username' must not contain commas. Parameter name: username


Error on Panel, New Employee Step, Timestamp error, Cannot pass panel , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding