SAP Knowledge Base Article - Preview

2479757 - Disabled buttons in the button configuration are still enabled on the incident screen


  • The buttons "New", "New from Template" and "Copy" buttons are disabled in the button configuration of the incident view, but the buttons are still enabled on the WebUI screen.
  • You cannot remove the buttons via button configuration.
  • You tried to enter text for a button, but nothing changes on the screen.



  • SAP Solution Manager 7.2


SAP Solution Manager 7.2


activation, deactivation, AIC_INCIDENT_H/IncidentOV, SRQM_INCIDENT_H/IncidentOV, IF_WCF_BUTTON_CONFIG_CALLBACK~MODIFY_BUTTONS, srqm_incident_h , KBA , CA-WUI-CON , Configuration & Design Layer , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-SRQ , Service Request , How To

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