SAP Knowledge Base Article - Public

2479684 - Use Contact's Email as the "Sender" in Class Email Invites - LMS

Symptom

When users receive email invites for classes, the Sender / "From" email address is the generic Admin Email Address in Global Application Settings > Mail

Environment

SuccessFactors Learning Management System - All Versions

Reproducing the Issue

1. Enroll a user to a class

2. User receives Notification Email for a class invite

3. The Sender of the notification is the generic "Admin Email" found in Global Application Settings > Mail

Resolution

To use the Contact's email address as the "Sender" of email invites, you must update the following class settings:

 

1. Go to the affected Class

2. In Details, look for the "Contact Email Address" field

3. Populate this with the Contact's Email Address > >Save

4. Next, go to Contacts

5. Add the same Contact here as well and Apply Changes

6. Make sure that : is set to Free-Form under Global Application Settings > Mail.

** NOTE: Even if the "Sender" uses the contact email address, any Acceptance or Decline to an invite will NOT be sent to the Contact. This will still route to the Admin email address

Keywords

Contact Email Address, Scheduled Offering Sender, Scheduled Offering Email, Scheduled Offering Notification, Email Invite Acceptance, Email Invite Decline, Global Application Settings, Send Meail Notification From, Free-Form, Class Invite , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708