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2478890 - EEM Dashboard(s) have grey values - EEM Scripts are not running


After perform the configuration of a EEM script and deploy it in a robot, it seems that the script is not being executed. The EEM Dashboard has grey values / icons / metrics for the script.

In the eem.log of the EEM robot (SMDAgent) the following error is shown:

May <date_time> PM [Thread[EEM WsNotifyQueue,5,main]] Error notification call failed for URL http://<solman_host>:<abap_icm_port>/sap/bc/srt/scs/sap/ai_eem_bulk_notification_st?sap-client=<xxx> (user: SM_EXTERN_WS)
[EXCEPTION] The server sent HTTP status code 503: SRT: Service is no available: ("The called service is temporary isolated and cannot process requests for the time being.")



  • SAP Solution Manager 7.20
  • End User Experience Monitoring


SAP Solution Manager 7.2


KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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