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2476774 - Unable to find servers in CMS and cluster <CLUSTERNAME> when logging in to CMC after install in a clustered environment


After installation / update / repair of a node in a clustered environment, the following behaviour may be experienced:

  • During installation - CMS (Central Management Server) on other remote nodes are restarted / stopped / turned off
  • Event viewer logs show the errors along the following lines:
    "Property SI_SERVER_IOR is missing on object identified by 794"
  • CMS logs of the remote nodes (not the ones being patched) show the following error:
    All CMSs in the same cluster have the same FIPS and SSL mode settings (FWB 00053)
  • E2E Trace during login reveals the following behaviour:

    buildAPSInfo(): ior=null
    buildAPSInfo(): aps=null,ior=null other: no scheme found minor code: 0x4f4d0007 completed: No

    ensureServiceStub(): failed to obtain logon service for <CLUSTERNAME>

    com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS and cluster <CLUSTERNAME> with kind aps and service Logon. All such servers could be down or disabled by the administrator. (FWM 01014)



  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix
  • Clustered environment


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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