SAP Knowledge Base Article - Preview

2476175 - "Additional Manager" role usage within Workflows

Symptom

  • When changing approvers for a workflow that is using the additional manager role, it can be observed that there is no employee name shown and simply shows "additional manager" as the approver.
  • When doing an adhoc report against workflow data, you will see that the employee name/id is blank for the additional manager step.
  •  Please note that this Knowledge base is purely meant to discuss "additional manager" role and not other roles that are available. For more general info on other roles I suggest to check out the link provided under "see Also section of this kbase.


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Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions

Keywords

Jira ECT-72914, manager, workflow, [[CURRENT_OWNER]], Approver name not displayed, workflow email, notification , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem

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