SAP Knowledge Base Article - Public

2473966 - 1705 Enhancement - How to add additional identifier in user/instructor/supervisor type-ahead search results

Symptom

  • How to add additional Identifier in user type-ahead search results for "Peer Recommendation"?
  • Instructor has confusion to add users with the same first and last name in My Classes > Any Schedule Offering > Add Users popup.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Instructor search for users and the result set has multiple records with the same first and last name.

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Cause

Multiple employees have same first name and last name and there is no way to differentiate the employees in the user search result.

Resolution

An additional user identifier can be displayed in braces in the User Search Type Ahead results to enable users to identify and select the intended user when there are multiple users with the same name.You can configure to choose between email address, Organization Description, and Person External ID. The Additional identifier will be shown in braces for selected users. The Student ID will not be shown for the Selected Users.

This will be applicable only for the Peer Recommendation popup launched from Collections, Catalog 3.0 / Browse Catalog, and User Search on the Instructor's My Classes page.

Below are steps to enable this feature:

1. In SAP SuccessFactors Learning Administration, go to System AdminConfigurationSystem Configuration and edit SEARCH.
2. Choose between Blank, Person External ID, Organization Description and email address for additionalIdentifierDisplayedInUserSearch to enable an additional identifier in user type-ahead search results.

#Possible values for Additional Identifier in User Type Ahead Search for the Peer Recommendation Popup in Collection, Catalog 3.0, Catalog Browse and User Search on the Instructor's My Classes page:
# personExternalID - Show personExternalID as additional Identifier
# organization - organization description would be shown where available otherwise organizationID would be shown.
# emailAddress - Show email address as additional Identifier
additionalIdentifierDisplayedInUserSearch=emailAddress

Below is the screenshot how it looks after enabling the above feature.

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Keywords

instructor, search, add, user, additionalIdentifierDisplayedInUserSearch, personExternalID, emailAddress, organization, additional, identifier, type , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-INS , Instructors and My Classes , Product Enhancement

Product

SAP SuccessFactors Learning all versions