SAP Knowledge Base Article - Public

2470923 - Custom Process Missing Under Process Tab


  • Created Custom process or Crossboarding process but same is not available under Process tab
  • Trying to manually create a candidate from Process tab but custom process is missing
  • Trying to Initiate Onboarding from recruiting following error appears,
    "Unable to initiate onboarding process. [ErrorCode - 500; ErrorMessage- Error loading Process Controller for Onboarding Global]"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onboarding
  2. Click on Process Tab
  3. Your Custom Process is missing from there


Configuration issue


Super Admin Access is needed.

  1. Please follow link to create a custom process
    Under the newly created Process, make sure that Start Control and Process Controller are the same as the standard Onboarding,
    if you are selecting Process Type as Onboarding the value should be:
    Start Control:  Standard_OnboardingStartControl
    Process Controller: XpressHR.BLL.OnboardingProcessController
  2. After making changes to the Work Queue columns, navigate to:
    Super Admin => Manage Index Fields Cache => Select Yes for Enable Index Fields cache and then click Rebuild Cache and Save Changes.
  3. Note, If you are not rebuilding cache, System will take some time to cache automatically and upon that only,
  4. Custom process will be visible under Process tab
  5. Note, you will not be able to start the process manually if you do not have step 1 configured
  6. Grant the user permission to start the process manually
  7. Navigate to Onboarding
  8. Security
  9. Groups
  10. Find the group associated with the user
  11. Select the group, and click Assign on the properties
  12. Select the custom process
    Select Process.png
  13. Click New Hire Activity Steps Permissions
  14. Click the checkbox for step one
    Grant permissions.png
  15. Apply changes, and Click Submit


Custom process, Crossboarding missing under process, Process missing, Manually start process, process not showing in Process
Unable to initiate onboarding process. [ErrorCode - 500; ErrorMessage- Error loading Process Controller for Onboarding Global , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions