SAP Knowledge Base Article - Preview

2470891 - DSCP value is not being set in the UDP/SIP Communication


  • While checking for Voice Quality it was  found that the DSCP value is not beeing set in SIP and/or RTP streams
  • This issue happens despite having set the DSCP value to 46 (standard for VOIP) in the System Configurator -> Call Switching -> Global Switching Settings -> Real-time Transport Protocol (RTP)



SAP Contact Center


SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, QoS, 46, DSCP, DiasableUserTOSSetting=0 Policy,UDP,sip, stream, Hardphone, RTP , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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