In order to process and analyse issues efficiently, we should gather the following information:
- Is the certificate signed off by authorized vendor ?
- What is the direction in which data is replicated ?
- What is the middleware?
If HCI – What is the iFlow version?
If PI – Is it 7.1(dual stack) or PI 7.3 (Java only stack)
- What type of authentication method is used ? User ID &password or Certificate based ?
- Do you have any Web Despatcher/Reverse Proxy maintained between On Premise System and Cloud?
- Is there any firewall for outbound from On-premise to C4C ?
KBA , SRD-CC , Cross Components , How To
SAP Business ByDesign all versions ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711