SAP Knowledge Base Article - Public

2469409 - Devices are left in indeterminate state in Afaria Admin UI


  • Afaria Administrator shows newly enrolled devices in Indeterminate state
  • Newly enrolled devices do not get email and devices left in indeterminate state in Afaria Admin console
  • MS Exchange connectivity is failing with Unknown error
  • Enterprise Access in SAP Mobile Secure portal shows Exchange connectivity failure with Unknown Error 


  • SAP Afaria 7 Service Pack 24
  • SAP Mobile Secure 1704


This issue has been reported to Afaria Development.


The fix for this issue has been scheduled to be included in Afaria 7 Service Pack 25 (1705). Please note that Afaria development reserves rights to not release this fix in SP25 if major issue discovered in QA testing


Access Control, Indeterminate, email, exchange, Unknown error, Enterprise connector , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem


SAP Cloud for Customer core applications 1702 (old)