SAP Knowledge Base Article - Public

2469368 - Proxy Now: Suggestions shows users' location and department

Symptom

When searching for users in Proxy Now, the suggestion shows users' details like location, department.

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Proxy Now in the drop down beside your name
  2. Search for any user and the suggestion shows the name and location, department info.

proxy_now_location_department.png

Cause

  • This is an expected behavior if "Hide (user name) in the UI" is checked in Admin Center -> Company Settings -> Platform Feature settings.
  • If "Hide (user name) in the UI" is unchecked, it will only show username in the parenthesis in the search suggestion in proxy now.

Resolution

In order to check "Hide (user name) in the UI, follow the below steps:

  1. Admin Center
  2. Company Settings
  3. Platform Feature settings
  4. 'Hide Username in the UI'

See Also

Setting Up and Managing Proxy Access

Keywords

Proxy Now, search suggestions, username, location, department , KBA , LOD-SF-PLT-PRX , Proxy , Problem

Product

SAP SuccessFactors HXM Suite all versions