SAP Knowledge Base Article - Public

2469299 - Business Partners not Replicated as Contact Person


You are replicating contacts from ERP/CRM/S4H to C4C using the Business Partner replication. The replication goes fine without errors, but the contacts are not visible in C4C.

Also, you noticed the business partners are available under Business Partners view, but they do not have the Contact Person role.

Reproducing the Issue

  1. Go to Customers work center and select Contacts view.

The contacts replicated are not available.


The field RoleCode is missing in the payload of business partners affected.
For this reason, the business partner is not created as contact person.


Send the field RoleCode with value BUP001 which corresponds to contact person in your payload

-<Role actionCode="04">


KBA , LOD-CRM-ACC , Account , How To


SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711