- In IC Agent Inbox there is an arrow but nothing below for inbox items like E-Mails
- In Agent Inbox Results List we see an Expand/Collapse icon in the node column. This icon appears even though there is no related sub-object such as an associated Interaction Record
- Drill down node shown for items which don't have follow ups or other related transactions
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
KBA , CRM-IC-UNI , Agent Inbox , Problem
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