SAP Knowledge Base Article - Public

2467953 - 'Failed to process the job application' error - Recruiting Management


  • Error: 'Failed to process the job application' from career portal.
  • ERROR [FBJobApplication] Failed to process the Job application

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access the external career site
  2. Select a job requisition and try to apply
  3. Error 'Failed to process the job application' will occur



  • Missing Rating Scale Description
  1. Select the affected job requisition 
  2. Open the job details from the instance and select the 'Rating Scale'
  3. Ensure the rating scale description has been populated and save
  • Country Picklist Misconfigured on the Candidate Profile Template

Please ensure that the country picklist on the CPT is configured with the correct field type.

  • The Job Requisition and Job Application Template have not been linked 

Make sure the connection has been made between the two templates in the Job Requisition template. For example:


  • RMK switch has been enabled but there is no further configuration completed

Please either finish the RMK set up or disable the switch if not required.

  • If RMK and CSB are enabled, check that the brands are configured properly in CSB with correct microsite IDs

Please ensure that a microsite ID is associated to each brand created in CSB.

  • An email was sent to the candidate with the application URL, and the applicant ID in the URL is not linked to the candidate opening it

When sending an email to the candidate, make sure to use the standard application URL token in the email so that the token renders with the application ID correctly linked to the candidate.


rmk, csb, site, career, careers, candidate, applicant, app, appId, error, edit, application. , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem


SAP SuccessFactors Recruiting all versions