SAP Knowledge Base Article - Public

2465673 - How to configure relations between users and corporate structure - Onboarding 1.0


  • Users' relations disappeared after successful user sync
  • How to keep relations between users and corporate structure
  • In the corporate structure i do not see the relation information
  • Is there a way to preserv the corporate structure Relation information after the Sync from Bizx


  • SAP SuccessFactors Onboarding


User sync job cleans relations between an user and corporate structure by default.
If you would like to keep relations you must do the following steps:

  • Go to Super Admin site
  • Open "Account Options" and find the key "HRDataService.SyncUser.PreserveUserOrgUnits"
  • If the key exists, please change value to "True"
  • If the key does not exist, please create as on screenshot below
  • Please remebder that the field "Process" must be blank



  • SF, success factors, ONB, OBD, on boarding 1.0
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To


SAP SuccessFactors Onboarding all versions