SAP Knowledge Base Article - Public

2465659 - Org Chart Tile on the Home page Shows Only Direct Reports

Symptom

Org Chart tile doesn't show matrix reports, shows only direct reports

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

The My Team tile shows both matrix reports & direct reports of a manager but the Org Chart tile shows only direct reports:

    OrgChart_tile.png

Resolution

  • The Org Chart tile is designed to show only direct reports and total count of manager. It doesn't show matrix reports of a manager.
  • The My Team tile can be used to view both direct reports & matrix reports of a manager.

Keywords

Org Chart tile, Home page tile, tile, SF, success factors, PLT, platform, BizX, Biz X , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions